UBIMED - Helping Babies Breathe Easier  
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HOURS OF OPERATION
 
If you would like product and pricing information, our UbimedŽ Telesales team is available to assist you from Monday to Friday , 9 am to 5 PM PST, at 1-855-5-UBIMED.

For order status information or other assistance with an order you have already placed with the UBIMEDŽ store, please contact UBIMEDŽ Support online at customer-service@ubimed.com or by phone at 1-855-5-UBIMED from Monday to Friday 9 am to 5 PM PST (US only).
U.S. SALES ONLY
 
The UbimedŽ Store sells and ships products only within the continental United States, Alaska, and Hawaii and CANADA. You may not export any products purchased at the UbimedŽ Store.
SALES TO END USERS ONLY
 
The UbimedŽ Store sells and ships products to end user customers only.
RETURN AND REFUND POLICY
 

At UbimedŽ, we do all we can to provide the best service possible to our customers. As soon as your order is placed on our website, our team will ship it right away so you get to enjoy our products as soon as possible! It is for this specific reason that we may not cancel any order. If you have made a mistake, you may call us so we can recall the product. However, we will charge you for 25% of the total price. This will cover for the shipping back, handling fees and other costs generated by your order.

We also take great pride in the quality of our product and we want you to be completely satisfied. Our goal is to provide a high quality product that makes you and your baby more comfortable. If the product you have ordered is damaged or defective, we will be glad to exchange it (or repair the product if possible) within 30 days from the date of purchase. Any product returned (unopened box) will be charged a 25% restocking fee.

  • Ubimed products are personal, single owner medical baby products. Each product we ship out for your infant is clean, fresh, and brand new! We are therefore unable to accept product returns except to exchange damaged goods.
  • All products returned for an exchange must be unused and sent back to UbimedŽ in its original packaging. Please insure your return package and obtain a tracking number for your records. We will not be held responsible for lost return shipments.
  • Customers are held responsible for return shipping charges.

ALL EXCHANGES MUST BE PRE-APPROVED BY OUR CUSTOMER SERVICE DEPARTMENT. You must also obtain an RA number that you will write on the box.

To obtain this number, please call: 310-424-0705

DEAD ON ARRIVAL (DOA) PRODUCT
 
If you believe that your product is DOA, please call UbimedŽ Care Technical Support at within 7 calendar days of the reception date. UbimedŽ Care Technical Support will determine whether the product is DOA and offer you the Replacement. The same product that you ordered will be shipped to you at Ubimed expense. UbimedŽ Care Technical Support will set up a replacement order and provide the procedure for returning the DOA product.

Product must be deemed DOA by UbimedŽ Care Technical Support within 7 calendar days of the reception date in order to receive a replacement unit.

DOA Terms and Conditions
This DOA policy applies only to Ubimed-branded hardware products bought at the Ubimed Consumer Web Store. As new products are offered, UbimedŽ reserves the right to determine whether or not this policy applies. If the product is deemed DOA by UbimedŽ Care Technical Support more than 7 calendar days after reception date, Ubimed standard product warranty will apply. If the product is deemed by UbimedŽ Care Technical Support NOT to be DOA, Ubimed standard product warranty will apply. Shipping will be arranged at Ubimed expense for all products determined by UbimedŽ Care Technical Support to be DOA. UbimedŽ reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Ubimed may impose a $50 handling &shipping fee.
DEFECTIVE ITEMS
UbimedŽ Branded Products
If you discover what you believe is a product defect for any UbimedŽ-branded product, please contact UbimedŽ at customer-service@ubimed.com or by phone at 1-855-5-UBIMED from Monday to Friday 9 am to 5 PM PST (US only).
Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Ubimed product warranties.)