If you would like product and pricing information,
our Ubimed Telesales team is available to assist you
from Monday to Friday , 9 am to 5 PM PST, at
1-855-5-UBIMED.
For order status information or other assistance with an
order you have already placed with the UBIMED store,
please contact UBIMED Support online at
customer-service@ubimed.com or by phone at
1-855-5-UBIMED from Monday to Friday 9 am to 5 PM PST
(US only).
U.S. SALES ONLY
The Ubimed Store sells and ships products only
within the continental United States, Alaska, and Hawaii
and CANADA. You may not export any products purchased at
the Ubimed Store.
SALES TO END USERS ONLY
The Ubimed Store sells and ships products to end
user customers only.
If you are not satisfied with your Ubimed purchase
of a product, please call 1-855-5UBIMED for a Return
Material Authorization (RMA) request within 14 calendar
days of the receipt of the product. Youll be
responsible for the shipping cost except DOA.
Configure-to-order, personalized or other customized
product may not be returned for refund or exchange under
any circumstances unless DOA. If the item is returned
unopened in the original box, we will offer you a
refund. The product must be returned to the Ubimed
warehouse within 14 calendar days of the issuance of the
RMA. All products must be packed in the original,
unopened and unmarked packaging including any
accessories, disposables (none used), and manuals that
shipped with the product.
The
14 days Refund Form must be
joined in the box. Please clearly reference the RMA
number on the outside of the package.
Please note that Ubimed does not permit the return of
or offer refunds for the following products:
1. Opened Boxes;
2. Used products
3. Product that is custom configured to your
specifications.
NOTE: Ubimed recommends that you (1) use a carrier that
offers shipment tracking for all returns and (2) either
insure your package for safe return to Ubimed or
declare the full value of the shipment so that you are
completely protected if the shipment is lost or damaged
in transit. If you choose not to (1) use a carrier that
offers tracking and (2) insure or declare the full value
of the product, you will be responsible for any loss or
damage to the product during shipping. Please note that
the United States Postal Service (USPS) offers limited
tracking capabilities and that there is a
30-calendar-day waiting period before the USPS will
initiate a trace.
DEAD ON ARRIVAL (DOA) PRODUCT
If you believe that your product is DOA, please call
Ubimed Care Technical Support at within 7 calendar days
of the reception date. Ubimed Care Technical Support
will determine whether the product is DOA and offer you
the Replacement. The same product that you ordered will
be shipped to you at Ubimed expense. Ubimed Care
Technical Support will set up a replacement order and
provide the procedure for returning the DOA product.
Product must be deemed DOA by Ubimed Care Technical
Support within 7 calendar days of the reception date in
order to receive a replacement unit.
DOA Terms and Conditions
This DOA policy applies only to Ubimed-branded hardware
products bought at the Ubimed Consumer Web Store. As new
products are offered, Ubimed reserves the right to
determine whether or not this policy applies. If the
product is deemed DOA by Ubimed Care Technical Support
more than 7 calendar days after reception date, Ubimed
standard product warranty will apply. If the product is
deemed by Ubimed Care Technical Support NOT to be DOA,
Ubimed standard product warranty will apply. Shipping
will be arranged at Ubimed expense for all products
determined by Ubimed Care Technical Support to be DOA.
Ubimed reserves the right to test returned DOA product.
If the condition of the product is misrepresented by the
customer, Ubimed may impose a $50 handling &shipping
fee.
DEFECTIVE ITEMS
Ubimed Branded Products
If you discover what you believe is a product defect for
any Ubimed-branded product, please contact Ubimed at
customer-service@ubimed.com or by phone at
1-855-5-UBIMED from Monday to Friday 9 am to 5 PM PST
(US only).
Such a defect, if any, is covered under the terms of
your product's warranty. Please refer to the warranty
information and other supporting documentation that came
with your product. (See Product Warranty section below
for specific information about Ubimed product
warranties.)
